Our Policies

  • Rates, Reservations and Payment:
    • Rates do not include 8% sales tax.
    • If more than 2 nights, a 50% deposit of your total stay is required at the time of booking for all stays. Balance due upon arrival. (If one night, 100% deposit is required)
    • Reservations made within 7 days of arrival will be charged in full at booking.
    • In-Season rates and/or minimum stay requirements may apply for certain holidays and special events. Our reservation system will alert you to any applicable minimum stays.
  • Children
    • Those who are with children age 5 and under are limited to stay in the 2nd floor’s three rooms (Ozu, Mizoguchi, and Kurosawa Room)
    • Children age 5 and under stay free of charge when sharing a futon bedding with their parents or guardians, or if bringing in their own crib.
    • 30% off for children ages 5 and under who use futon bedding.
  • Check-In/Check-Out:
    • Check-in Time: 15:00  – 21:00. Late check-in fee will be charged 1500 yen/hour after 9:30 pm. Please notify us in advance.
    • Check-out Time – 11:00. Late check-out fee will be charged 3000 yen/hour if approved.
    • Parking available for 500 yen/day at near-by commercial parking (2 mins walk)
  • Cancellation Policy:
    • Reservations canceled greater than 14 calendar days of arrival date will be refunded in full minus the cancellation fee equal to 10% of the total.
    • If cancellation is received at or less than 14 days before arrival date, the deposit will be forfeited as a cancellation fee.
    • There are no refunds for early departures or shortened stays.
    • No refunds are given due to medical or family emergencies, bad weather, missed or canceled flights or ferry, change of plans, etc. We recommend purchasing trip cancellation insurance, available at a nominal cost from any travel agency.
  •  No Smoking:
    • We have a strict No Smoking policy on premises. Failure to adhere to the No Smoking policy will result in a 30000 yen room cleaning charge.
  • Room security and daily cleaning:
    • Here at the Uno Port Inn, the security and your privacy are our top priority. Therefore, please note that we will NOT enter your room to clean without your permission or request. If you want any of the services below, feel free to request it at the front desk. There will be no additional charges.
      • General room cleaning
      • Emptying the trash bin
      • Linen chnge
  • Extra Cleaning
    • Any additional cleaning beyond normal housekeeping (such as but not limited to wine, make-up, blood, and personal lubricant stains) will be billed a minimum charge of 5000 yen plus any additional services as necessary.
  • No Pets:
    • Though we love our furry friends, we do not allow pets in our rooms.