COVID-19 Update (1/1/2024)

 

  • Extending change and cancellation fees policy
      We are extending our cancellation policy to provide further flexibility to help you make travel decisions.

       

      ★New reservations booked January 1, 2024
       With some very limited exceptions, reservations booked directly with us on January 1st, 2024 and after can be cancelled at no charge up to 24 hours before your scheduled arrival. (100% cancellation fee applies from 24 hours prior to the day of reservation date.)
       
      When you make an online reservation on this site, you’ll be directed to pay an advanced payment (without the payment, your reservation will be automatically cancelled after 24 hours) If you canceled it by 24 hours prior to your reservation date, we’ll refund the 100% without any fees.

       

      Please note: We may adjust this cancellation policy during some high-demand periods (e.g., holidays or special events). When making reservations, guests are always encouraged to review the rate rules, which show the current cancellation and deposit policies for all properties and rates, to ensure they understand the cancellation and/or deposit rules for each reservation.

       

      • UPINN Cafe – Changes of service hours/ Breakfast
          Our guest lounge, UPINN cafe, is continued to be available for the regular hours during your stay. However, due to the shortage of our staff numbers, we must limit service hours as follows:

           

          ◆ Period:
          Effective June 1, 2020 ~ until further notice
          ◆ Breakfast:
          Available from 7:30 ~ 9:30
          ◆ UPINN cafe:
          Food/Drink service is available from 7:30 to 11:00 on Mon, Wed to Sunday, Tues from 7:30 to 9:30
          Also open from 12:00 to 15:00 on Saturdays and Sundays.
          irregularly open from 17:00 to 20:00.
           

          We apologize for the inconvenience and much appreciate your understanding.